Mesam Arshad Sethi
Kaufmann Apprentice | Building a strong foundation in business and commerce
Dedicated to learning, growing, and contributing to a professional business environment.
About Me
Biography
I'm currently pursuing my Kaufmann apprenticeship at Swisscom, Switzerland's leading telecommunications company, where I began in August 2024. My education at Sekundarschule Herzogenmühle in Zurich (2021-2024) provided me with a solid foundation for this exciting career path.
At Swisscom, I've had the opportunity to work in multiple departments: first in B2B customer service, then with Give2Grow and Move for sustainability and events, followed by HR at Swisscom Broadcast, and currently I'm at the Swisscom Shop where I'm gaining valuable B2C retail experience. In each department, I've learned a lot and continuously developed my communication and organisational skills.
Values & Interests
I believe in proactive communication, continuous learning, and building strong relationships with colleagues and clients. My connective thinking and fast decision-making abilities help me excel in dynamic business environments.
- •Client communication and relationship building
- •Event management and sustainability initiatives
- •Multilingual business communication (German, English, basic French)
- •Administrative excellence and organisational management
Skills
Customer Service & Sales
Social Competences
Communication & Organisation
Work Style
Commercial Skills
Software Tools
Interests
Fitness & Strength Training
Demonstrating discipline and goal orientation through regular training
Social Activities
I enjoy spending time with friends and am always open to meeting new people. I love trying out new activities and experiences.
Cooking
I'm curious and love trying new dishes, whether homemade or at a restaurant
Reading Books
I believe books are an important foundation for personal growth
Knowledge
Client Communication
Extensive experience in client contact through B2B calls, event management, and B2C retail at the Swisscom Shop. I've learned direct customer interaction, active listening, processing information quickly, finding solutions, conducting needs analysis, and applying sales models like KABA.
Management & Fast Thinking
Strong connective thinking abilities, quickly making connections between concepts. Experienced in mailbox management, registration coordination, and administrative tasks.
Language Skills
Multilingual communication abilities enabling effective interaction with diverse clients and colleagues in Swiss business environment.
Computer Skills
Solid technical knowledge and proficient in Office 365. Experienced in preparing and presenting documents, tables, and presentations.
Experience & Training
Kaufmann Apprenticeship at Swisscom (ongoing until 2027)
B2B Customer Service Experience
B2C Customer Service Experience
Document Preparation & Presentation
Event Management & Coordination
HR Administrative Support
Resume
Download PDFExperience & Training
Swisscom Shop – B2C Customer Service & Retail
My current rotation immerses me in the dynamic world of Business-to-Consumer (B2C) retail at the Swisscom Shop, where I am building essential skills in direct customer service and retail excellence.
- •Gaining valuable B2C experience by engaging directly with individual customers on a daily basis, providing personalised advice and tailored solutions for telecommunications products and services
- •Developing and strengthening my social competences through continuous face-to-face interactions, learning to read customer needs, body language, and respond with empathy and understanding
- •Building confidence in handling diverse situations – from helping solve technical issues and complaints to advising on the best products and creating lasting relationships with returning customers
- •Learning professional sales techniques in a retail environment, understanding how to present products effectively while always prioritising the customer's best interest and satisfaction
- •Experiencing the full spectrum of B2C customer interactions, from first-time visitors to loyal customers, understanding what makes each interaction unique and valuable
- •Collaborating closely with my team to ensure every customer leaves with a positive experience, contributing to a supportive and dynamic work environment
HR Department – Swisscom Broadcast
In this rotation, I gained valuable insights into Human Resources operations and had the opportunity to contribute directly to senior management communications.
- •Helped manage the HR mailbox, ensuring timely and professional correspondence with candidates, employees, and external partners
- •Prepared monthly presentations to senior management, reporting on employee entries and exits, a highlight that strengthened my confidence in presenting to leadership
- •Created comprehensive onboarding and induction materials to welcome new employees, ensuring they felt supported from day one
- •Contributed to streamlining HR workflows and administrative processes, gaining a deep appreciation for the importance of accuracy and discretion in HR work
GCR @Employee Engagement – Sustainability & Events
This role allowed me to combine my passion for connecting with people with meaningful work in sustainability and employee wellbeing initiatives.
- •Coordinated and executed a variety of sustainability and sports events, including initiatives to support the Alps, help people in need, and promote employee wellbeing
- •Managed participant registrations and cancellations with precision, ensuring smooth event logistics from start to finish
- •Served as the key communication link between event organisers and attendees, building relationships and ensuring everyone felt informed and valued
- •Helped during the organising of 'Tag der guten Tat 2025' phone collection event by Swisscom and SOS Kinderdorf, contributing to Swisscom's commitment to sustainability
- •Managed the team mailbox and handled calls with partners and employees, honing my communication skills and ability to multitask effectively
B2B Customer Administration
My first department rotation introduced me to the world of business-to-business customer service, working primarily with SMEs and startups across Switzerland.
- •Supported business customers – mainly SMEs and startups – through administrative processes, ensuring their accounts were managed efficiently and professionally
- •Made outgoing calls to startups, presenting Swisscom's special offers and inviting them to benefit from tailored business solutions
- •Processed address and email changes, account updates, and handled the closure of accounts for businesses that ended their relationship with Swisscom or were liquidated
- •Developed strong attention to detail and learned the importance of accurate data maintenance in a fast-paced B2B environment
- •Built foundational skills in customer communication, learning to handle diverse business needs with professionalism and care
Education
Kaufmann EFZ
KV Zurich Business School
Zurich
Sekundarschule Stufe A
Sekundarschule Herzogenmühle
Zurich
References
Eva Dietze
Vocational Trainer, Swisscom AG
eva.dietze@swisscom.com
+41 79 412 41 12